Shipping & Returns
At Caribbean Blue Naturals, we're dedicated to bringing a piece of St. Lucia straight to your doorstep, no matter where you are. We understand that shipping can be complex, especially from our beautiful island, but we're committed to ensuring that your order arrives safely, efficiently, and as quickly as possible.
Here’s How We Do It:
Due to restrictions on shipping liquids and gels directly from St. Lucia and the high cost of individual FedEx shipments, we've developed a streamlined process to get your products to you:
Consolidation is Key: We gather orders over a two-week period and send them in bulk via FedEx to our trusted forwarding partner in Florida. This approach helps us manage shipping costs and ensures that your order is handled with care from our doors to yours.
Final Mile Delivery: Once in Florida, your order is entrusted to the 1st class services of the US Postal Service (USPS), ensuring that your package is delivered safely to your address in North America.
Currently serving: At this time, we're excited to offer shipping to the USA, Canada, and the UK. We're working hard to expand our horizons and hope to reach more international destinations in the future.
Living Outside These Regions? We believe everyone should experience a bit of St. Lucia, no matter where they are. If you reside outside our current shipping zones, don't hesitate to reach out to us. We're more than happy to explore and provide a custom shipping solution just for you. Simply contact us with your location, and we'll do everything in our power to make it possible, keeping in mind the limitations and costs associated with international shipping.
Our Promise To You: We're committed to transparency, timely communication, and ensuring your satisfaction with every order. If you have any questions, our team is here to assist, every step of the way.
Return & Exchange Policy
If you are not satisfied with your purchase or the service, please email us with details so that we can try to rectify. We value our customers, and will do our best to achieve complete customer satisfaction.
Any refunds made will be less shipping.