Shipping & Returns

Shipping Policy

Shipping direct from St. Lucia is a challenge. For orders to North America, our local post office does not ship liquids/gels, and individual Fedex shipping is expensive. To best deal with the cost and time, we require a minimum of 3 products per customer, and we typically consolidate orders every 2 weeks and ship out via Fedex to our forwarder in Florida. From there the orders are shipped out 1st class US Postal Service (USPS). Shipping is typically between US$7.95 and US$14.95.

For orders outside the USA, we require a minimum US$50 order, and orders are shipped direct from our post office in St. Lucia. Shipping is typically between US$12.95 and US$19.95.  

Return & Exchange Policy

If you are not satisfied with your purchase or the service, please email us with details so that we can try to rectify. We value our customers, and will do our best to achieve complete customer satisfaction.

 Any refunds made will be less shipping.

P.O Box RB2365

Rodney Bay, St. Lucia  W.I

 

Opening Hours

Head Office: Mon - Fri 8am - 4pm

JQ Mall Shop: Mon - Sat 9am - 7pm

Customer Service

Head Office: 1-758-452-8176

JQ Mall Shop: 1-758-720-2714
Toll Free : 1-877-660-1939

sales@natmedltd.com

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